Customer Support

Customer Support

From time to time, we know and understand that life events or personal circumstances can change, and things can happen which in turn can have an impact on managing your finances and your health & wellbeing.

Below are details and links to organisations and charities who can offer you support and guidance.

Life Events Support & Information

If you are experiencing conditions or illnesses that are affecting your ability to conduct day to day tasks. The below organisations can offer advice and support for you.

MIND	Mental Health and Money Advice
Advice and support to empower anyone experiencing a mental health problem	Clear, practical advice and support for people experiencing issues with mental health and money.
www.mind.org.uk	www.mentalhealthandmoneyadvice.org/en/
0300 123 3393	www.mentalhealthandmoneyadvice.org/en/help-contacts/

If you’ve recently experienced a bereavement, job loss or relationship breakdown, help and advice is available from the below organisations, with dedicated call handlers to offer the support you need.

NHS	NHS	NHS
Contact for grief counselling after bereavement or loss	Domestic violence or abuse can happen to anyone. Find out how to recognise the signs and where to get help	Support and benefits for carers. Includes carer’s assessments, support from local councils, respite care and help for young carers.
www.nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms/grief-bereavement-loss/	www.nhs.uk/live-well/getting-help-for-domestic-violence/	https://www.nhs.uk/conditions/social-care-and-support-guide/support-and-benefits-for-carers/

Budgeting & Money Support

If you are struggling with your finances and would like to talk to someone who can offer confidential help and advice, the below organisations can offer support and assistance.

National Debt Helpline	Turn 2US
A free and confidential debt advice service for people in England, Wales, and Scotland.	Turn2us is a national charity providing practical help to people who are struggling financially.
www.nationaldebtline.org/	www.turn2us.org.uk/
0808 8084000

Hearing & Speech Digital Assistance

If you require assistance or support in managing money or in other relevant areas, such as help with literacy or digital skills, the below organisations have the technology and resource to be able to assist you further.

We Are Digital	Relay UK	SignLive
Delivering positive outcomes to learners, allowing them to better their lives and potential by having access to digital and online services.	Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.	Our purpose is to improve the quality of life for all Deaf people by providing the highest quality interpreting and technology available.
www2.we-are-digital.co.uk	www.relayuk.bt.com/	www.signlive.co.uk

If you’d simply like to speak to us about any of the above, please feel free to contact the office for impartial advice and support.

version 1, July 2025

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Finance Solutions

Important Information from Evogo Asset Finance

Evogo Asset Finance is a trading style of Evogo Ltd and registered in England and Wales. Our company registration number is 04609642, and our registered office is located at 201 Upwell Street, Sheffield, S4 8AL. Our VAT registration number is GB 315630330. As Evogo Ltd, we operate under various trading styles, including Evogo Asset Finance. We are authorised and regulated by the Financial Conduct Authority (FCA) as a credit broker, not a direct lender. Our FCA Firm Reference Number (FRN) is 669005. You can confirm our registration and details directly on the FCA register by visiting: https://register.fca.org.uk/s/search?q=evogo&type=Companies Our ICO Registration Number is : Z8096651

How We Facilitate Your Finance

Through our Evogo Asset Finance brand, we connect you with a carefully chosen selection of credit providers. These providers may offer various finance options for your purchase, each with its own cost of funds and or associated charges. We exclusively present finance products from this specific group of providers. These providers will clearly outline the key features of any product you choose, either directly or through your introducing supplier. Clarification: We do not act as independent financial advisors. While we'll provide details about the products available from the lenders we partner with, we won't offer personalised advice or recommendations. It's essential that you assess whether a particular finance product aligns with your needs. For guidance on tax implications and to ensure optimal tax efficiency, please consult a qualified tax advisor or accountant. Evogo Asset Finance does not provide tax advisory services.

Our Remuneration Structure

When we successfully introduce you to a credit provider, we receive a commission from them. The exact amount of commission we and receive can vary depending on the credit provider and may differ for certain products. The lenders we collaborate with determine their commission rates, but for your specific agreement, the commission we receive is set and cannot be altered. We do not charge you a direct fee for our brokering services. However, please be aware that the commission we receive from the lender, is factored into the overall cost you pay. For a comprehensive explanation of our commission arrangements and other important information, please refer to our Initial Disclosure Document: https://www.evogoassetfinance.com/idd/